Frequently Asked Questions
GENERAL
What does your service actually do?
This service tracks the status of ERC claims that were already filed and helps businesses understand what the IRS shows on their account, including approvals, disallowances, refund amounts, and check issue dates.
Do you file new ERC claims,amended returns, or expedite claims?
No.
Are you lawyers, CPAs, or an IRS representative?
No. This is an independent support service, not a law firm, CPA firm, or the IRS. You receive information and guidance, not legal, accounting, or tax advice.
Who is this service for?
It is for businesses that already filed ERC claims, are still waiting, received an IRS notice they do not understand, or never received an ERC check that appears to have been issued.
SERVICES
What does tracking include?
Our tracking service gives you regular updates from our team about your ERC. You can know if it is approved or disallowed, how much the IRS approved, any interest added, when the check is issued, and if there are delivery problems.
How often do you check my ERC?
We first do a full check of your IRS account as soon as your tracking is set up, so you get a clear status update right away. After that, we check your IRS account every week after the IRS posts new updates on Monday, and if there is no change for a while, you still get a simple update from us about once a month.
What is the "Discovery phase"?
We conduct an initial review of your ERC filings to identify which quarters were claimed and their filing totals. We also obtain your signed authorization to begin tracking your ERC status with the IRS.
What is the "Tracking phase"?
We monitor your IRS account transcripts for what the IRS has done with your ERC claim, including approval or disallowance, approved amounts and interest, check dates, and any checks returned to the IRS.
What happens in the "Check Received phase"?
We tell you when your ERC check is scheduled to be issued so you know when to watch the mail, and we provide guidance and paperwork support if a check is missing, stolen, or needs to be reissued by the IRS.
How does check recovery work?
If we see that your ERC check is lost, stolen, returned, or never arrives, we assist you in requesting a new check from the IRS.
Can you help if the IRS says my check was mailed but I did not receive it?
We can assist you in starting the IRS process to trace or replace the check.
Do you explain IRS ERC letters?
Yes. We help you read ERC‑related IRS letters in plain language and connect them to what we see on your IRS transcripts. Please note that some letters will need to be shown to your Accountant.
BILLING
How much does your service cost?
Please call our customser service team at (917) 524-8107.